Ok, it’s no secret that I've been having issues with the ANZ Bank lately, which it is nothing financial, just the fact that they can’t organise a P... in a brewery!!!
Background:
The CC's were in L’s name and me as the secondary card holder; only because of the way the names were on the account (Ladies First)... On the day L died, the CC was cancelled, which is standard procedure, and processed an application on the spot issuing ME a CC...
Now at the ANZ we have a 'Break Free' account, (Professional Customers) and this was in both names.
NOW, in mid March, I called the bank as my cards were nearing the expiry date AND as I was going overseas, I did not want to get stuck without a CC. I was told that they were issued, they won’t be issued until I was away, they were issued two weeks ago... LIES LIES LIES!!! The ultimate part that Pee'd me off was the fact they cancelled them on the Thursday afternoon of the 5 day Easter weekend!!
Anyway, after numerous calls, meeting the Manager at Martin Place etc, I was told that the problem was that the computer (pft, yeah right) made the glitch as the accounts (DUAL names) conflicted with my sole name on the new CC! My response/argument to that was how as L was the sole name (there wording and methodology) on the CC that was cancelled 15/4/09 AND that this was a card that was already attached to the Break Free?!?!
ANYWAY, today was the penultimate stuff by them in that they sent L a Statement for a CC she'd applied (and granted) last month, and that it is already OVERDUE and needed to be paid IMMEDIATELY! When I called the number, I was shifted, and then shifted and finally got to a person that tried to answer the problem, the Deceased Members department... Oh, that’s right, this is the department that have YET to remove L's name OFF the accounts, as instructed by the Supreme Court of NSW Probate (November 2009) and by my Solicitor July 2010 and my ME March 2011!!!
Sorry that I have had this rant, but I am now SO over it... I have a letter of offer from a new bank to take over the Mortgage, I have a new CC that links to my Emirates FF...
Hoo roo for now... ------
It just goes from bad to worse, doesn't it!! What else can happen now?
ReplyDeleteYou have every right to rant & rave - am wondering what the Banking Industry Ombudsman has to say? I am sure you've already contacted them?
Maybe one of those tabloid news programmes maybe worth a shot - except, of course, it has to hurt every time L's name is mentioned! You don't need to have those circumstances continually thrust in your face.
Thinking of you my friend. Surely it can only get better from here? Huge hugs....
This is so totally ridiculous! I can't believe it is still going on! You will have to let us know when it's all settled.
ReplyDeleteGood Luck!
Remember 110% support B ... and verbalisation is good ...
ReplyDelete"I believe that everything happens for a reason. People change so that you can learn to let go, things go wrong so that you appreciate them when they're right, you believe lies so you eventually learn to trust no one but yourself, and sometimes good things fall apart so better things can fall together."
— Marilyn Monroe
“Everything happens for a reason. Every action has a reaction. Always remember that whats meant to be will always find a way to come about.”