Customer Service - Could NOT get any better!!!

Almost three years ago and not long after I got my new car (Toyota Fortuner 4WD) which I just love, I had a Stedi Lightbar installed into a cavity in the Bullbar, installed by the team at PCTA Offroad. Everything has gone really well over the 100,oookm I have done. Until just before Christmas...

I had noticed that the light was suddenly, very HIGN! And when I investigated, it was actually very loose!! As I had some time off, I looked at it, tried to fix it, but my tools and fingers were just not good enough... So I contacted the team at PCTA who did the install.

When I got to the store, the technician who did the install, was now at a sub-branch over the other side of the railway line, and so I went over. After a quick look, I was told it would take about an hour, as all of the protective 'bash plates' would need to come off to access the rear of the lightbar; no issues there and was quoted $170 (no issues either as it was well after any sort of warranty period!)

So today was the day, and arrived at the service centre, and the guys took the car in to be worked on. Meanwhile, I was in the waiting room, going crazy on modifications I might like to make (wheels & tyres are next, wider and higher). A couple of other guys were also getting quotes etc... After about an hour, my car was ready, and I was invited out to inspect, and I was so happy again. He remembered my car from a UHF Radio installation (which is also another mod very soon), and we got talking.... I asked the Manager about the wheels and tyres, and BOOM, not only a good price (returning customer maybe?), but the repair today was for FREE!!!! He also told me to keep an eye out on the socials as they quite often have special "Buy THREE, get one FREE" which I am happy to wait for!!!

So, thanks guys, a simple goodwill gesture has me coming back for future mods!!!

Hoo roo for now...

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Bernie