04 September, 2012

What a rip-off (not to mention, BAD service!)!!!!

Several weeks ago, I discovered that my air-conditioner wasn't working... It was the exact problem that happened when under warranty, the 'mother board' has gone!

So, I called Frost for a repair guy to come out, and was told of the charges... In essence, a call out fee then in 15 minute blocks... He came and the clock was on, I told him what the problem was and told him what needed to be checked... Anyway he looked around here, and there... And then, just into the second 15 minute block, he THEN looked at the motherboard, and then concluded that yes, I was right, and that it was gone... He then went on to say that it would be cheaper to simply get a new unit, and suggested brands that they stock...

I listened to what he had to say, but still requested a quote on a repair...

A few weeks later, having not heard a word, I called them up asking as to the status. I was tol that, "we have emailed and left messages with the supplier, and that they are not replying... But, we can sell you a new one, but would need to visit and quote accordingly, but I'd be looking at $3,800"! I replied back by saying, "ok, the loungroom faces west, there's a 4m verandah that stops sun hitting back wall. All walls are insulated and as is the roof space. It is also a 40m2 area, and the current unit is a 7040/7700 heating/cooling BTU' But he still wanted to come out and quote. Anyway, after a couple more days, I called DeLonghi, I obtained a part number and a supplier nearby where I could purchase one for $325, which I forwarded to them in an email...

The following day, I got an emailed quote to repair, $1,100! They outlined that the part quoted needed additional parts, and that, with labour, totaled out at the $1,100!

So, after helping my neighbour cut down my Mulberry Tree (will post about that seperately), I proceeded to take out the part, drive to Wetherill Park (c. 10 minutes), collect the new one, drive back home and install it... All up, an HOUR of my time (including driving) and my Air-conditioner is working again!!!

Old 'Motherboard' unit

New 'Motherboard' unit wrapped in plastic

Hoo roo for now...
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1 comment:

There are WAY to many spammers commenting, so unfortunately, I have now blocked annoymous commentors; sorry...

Approval should not take long, sorry!